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American Education Services Complaint - This is the worst company I have ever dealt with in my entire life. - AES Student Loan
American Education Services Complaint

American Education Services Complaint

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This is the worst company I have ever dealt with in my entire life. - AES Student Loan


The people this company hire are the most rudest, insensitive, and condescending group of individuals I have ever encountered. I tried 5 days before my payment was due to submit a payment. The website when I would go to submit would not open because of their security certificate presented by their website was issued for a different website's address. No problem I thought, so I tried in Mozilla Firefox. I really don't like Internet Explorer, and prefer it anyways. That browser also was coming up with that issue. I email the company to let them know. I had this happen before with another company, and their system had actually been compromised. I send an email, and 4 DAYS later get a response that my payment was late (which it was not, I had posted it the next day and the site was working, and Monday was a holiday), and also that I needed to update my browsers. They included two links. I had updated my browser that night. I constantly check for updates for all my programs.

Usually my payments for through in 2 days tops, and 3 if it was a Friday. It took 6 days this time because of the holiday. I am not one to complain usually. I realize that people have bad days and it is hard to leave things at home. However, this is not the first time I have had problems with them. When I had trouble finding work after graduation I had to take a forbearance for 6 months until I was able to find employment. When I called to request forms I was mocked by their service representative. She told me "it must be nice to stay at home and not work". It really went through me that I was treated so badly, especially in this economy. However,I wrote it off to one person having a bad day. However, after this latest encounter I have come to believe it is part of their work culture to mistreat customers.

I wish I knew how to take my loan to another lender. I would never go through this company again. Sadly, the institution I borrowed from sold it to them. I wish for them what I did for Circuit City... They go out of business and another company take its place that is better. In that case it only took two years for that wish to come through.


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