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American Education Services Complaint - Won't even make it easy to make a payment - Student Loan Customer Service/ Making a payment
American Education Services Complaint

American Education Services Complaint

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Won't even make it easy to make a payment - Student Loan Customer Service/ Making a payment


I pay by check over the phone. I do this because if I mail in the check- they cash it whenever they want-regardless of the date written on the check. I had signed up for direct debit, which they screwed up and took too much money out of my account and refused to refund it. Ans, I couldn't even cancel that over the phone. I had to Fax a letter stating I wanted it canceled. Can their call center staff do ANYTHING?? What is the point of calling them? They can't even take a payment. They can't give you your account number after playing 20 questions, but you can create an online account with just your social and you can get it that way? That makes absolutely no sense! I think these people are completely useless.


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Comments


teacher2012 says: (6 years ago)
 0
Yes!!! My problem is that they are such a backward, slip-shod company, they don't even take debit/credit for payments!! What kind of crappy, unprofessional company is this?? Every modern, legitimate company now takes a debit/credit for payment. AES is immoral and unethical because it not only REFUSES my form of payment, but just threatened me today for not paying using the form of payment that it's trying to force on me! I start back at school next month and don't have steady input into my checking account so I need to use a debit/credit card. Chasity accused me of "not wanting to pay," and she said they were going to report me. She said, "we've told you how to make a payment;" this is a true stalemate, and I'm not sure what to do. The company is run by heartless, clueless idiots... does ANYONE else find this despicable???? Is it just me??



teacher2012 says: (6 years ago)
 0
Yes!!! My problem is that they are such a backward, slip-shod company, they don't even take debit/credit for payments!! What kind of crappy, unprofessional company is this?? Every modern, legitimate company now takes a debit/credit for payment. AES is immoral and unethical because it not only REFUSES my form of payment, but just threatened me today for not paying using the form of payment that it's trying to force on me! I start back at school next month and don't have steady input into my checking account so I need to use a debit/credit card. Chasity accused me of "not wanting to pay," and she said they were going to report me. She said, "we've told you how to make a payment;" this is a true stalemate, and I'm not sure what to do. The company is run by heartless, clueless idiots... does ANYONE else find this despicable???? Is it just me??




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